We offer managed services and support programmes to provide you the comfort of knowing that your BI platform will be fully functional and impeccably maintained, ensuring that you maximise your return on BI investment, increase user adoption and satisfaction, and optimise business value from your BI system.
It can be a real challenge to recruit internal resources dedicated to the support and maintenance of your BI system! With ClearPeaks Support Services, you get all the benefits of dedicated support and tactical development, with the flexibility to choose the cost-effective support package that best suits your needs. Our experts have access to industry best practices and keep abreast of changes in business intelligence technology. If there is a process improvement, new application or upgrade that will enhance your system, we’ll let you know about it.
Our support and development is timely and personalised. As a result of working with your team to implement a BI solution, our consultants have a deep understanding of your system and your business. This knowledge helps us to react quickly to issues and make accurate assessments and recommendations.
We have several managed services and support packages that help you make the most of your BI system.
A classic service consisting of logging support tickets with our team, where requests will be responded to and resolved in order, depending on criticality and priority.
This comprises a more comprehensive post deployment service, made up of Classic Support and, in addition, includes a tactical development service, offering the customer the option to have mini-developments delivered whilst the support runs in parallel.
Global analysis & implementation of a regional data warehouse in Oracle aligned with the corporate data lake, including continuing support for all geographies and execution of a global data strategy.
End-to-end implementation of an Enterprise BI Platform and continuing long-term partnership to empower BI and Advanced Analytics at a major oil & gas public sector enterprise in the Middle East.
Modernisation of the corporate data warehouse and reporting for a worldwide maritime logistics company to empower execution of a global corporate BI strategy and support the group's expansion.
Consolidation of CRM (Customer Relationship Management) systems into a single Azure data warehouse with upgraded reporting, for a major European online classifieds group of companies.
