Customer Care
BI Support & Managed Services

BI Support & Managed Services

We offer 3 support programs to provide you the comfort of knowing that your BI platform will be fully functional and impeccably maintained, ensuring that you maximize your return on BI investment, increase user adoption and satisfaction, and optimize business value from your BI system:

  1. Classic Support: a classic service of logging support tickets in our customer service portal and, depending on criticality and priority, the request will be responded to and resolved accordingly
  1. Managed Services: this comprises a more comprehensive post deployment service, made up of Classic Support and, in addition, includes a tactical development service, offering the customer the option to have mini-developments delivered whilst the support runs in parallel
  1. Tableau Customer Care: specifically for our Tableau customers who have purchased licenses through us, we offer a free Customer Care Program comprising of:

    • Tableau Updates: keeping you updated on latest releases and how you will benefit from new features and functionality
    • Tableau Webinars: providing you with tips & tricks on how to get the best out of Tableau through our monthly webinar series
    • Help Desk Service: walking you through Tableau software upgrades and helping avoid possible challenges in the process
    • Discounted training rates: offering you special discounted rates for training services

Please contact us for more details.

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Contact Us               
Barcelona +34 93 272 1546
Abu Dhabi +971 2 508 9130